Total Home Protection

I had total Home and needed my refrigerator repaired. My freezer stop freezing, they sent 3 different service people out. They couldn't find the problem. Then the last company wanted to replace a part, that Total Home wouldn't ok. They then offered me 300.00 take it or leave it! I contacted management and noone would do anything. So I had to borrow money to buy a new refrigerator. I am a retired widow living off of my retirement. This was a horrible experience. Noone could explain why the policy if we can fix it, we replace it!

Do not do business with this company, they always have a reason for why something isn't covered. They only take care of something very small. I had to replace 2 ac units and 2 furnances, they said normal wear wasn't covered, my ice maker isn't making ice, I paid for a tech to come here and tech said need to replace it, but total home said it wasn't cover because it was part of a ice crusher, always a reason. Worst company ever.

Not honored by most home service maintenance companies -- they don't pay there bills on time. Also known as Service Plus Home Warranty -- they changed their name. I had to hire a company to fix my septic tank in February and this home warranty promised reimbursement -- it is June and I have not recieved any reimbursement. Don't fall into this trap!

I haven't even used my policy. I simply want to transfer my policy to new home owners. I have been calling for 5 days. I keep being told that a form was sent to me and yet I have received no form using three different email addresses. There apparently is no other way to make an account transfer other than to wait and hope that an email shows up. How do these people remain in buesiness?

They devalue every item for warranty example I had a $1300 dish washer that went out they said they would only pay $125 then they never sent the check. Same thing with my microwave said they would pay $200 for an $800 built in custom microwave they never sent the check. I had to file with attorney general.

I wish I read the reviews before purchasing a policy. I know the policy is cheap but save yourself from being disappointed and upset when you have to make a claim. DO NOT BUY. I was scammed out of a few hundred bucks by Total Home Protection. Please do not fall for the same thing I did. They make suffer by waiting a week only to tell you the appliance is not covered. There are definitely see some fake reviews out there. There is no way this company would replace an appliance. They will promise you the world but give you nothing. I encourage others to report them to the BBB.

Never warranty, contractor had no license, got my money and go away. Call but nobody answered. Bye-bye

I have 3 houses enrolled with them and I haven't rec any help on anything they stolen my money saying that they will covering for any repairs or replacement appliances and I had open a few claim without getting any help from them, the technician take a week to show up to do a dish and when they come they write a report helping they saying things that swallow they to tel you that they no cover that part because is your fault for having the appliances in that condition.don't do biso with them and let's get together to take them to court My AC fan broke off they didn't cover because they tho the coils was dirty and make the fan to go out:
Their technicians replace the fan installed backwards I pay 800 dollars for that repair this burn up my compresor and they told me they don't covered either so they don't cover anything

I file a claim and it took two different repairmen to come out and tell me what was wrong with my refrigerator. I had done some research and had it figured out when the second Tech told me what I suspected. Total Home rep said they would not repair the fridge, but would give me $250 towards a new one... That was Oct 7,2019 here it is Dec 17,2019 and still no check that they told me I would have in 6-8 weeks. I called again today (5th time) and now I'm told it will be mailed on Dec 27,2019. It's been a chain of lies and deceit. I will cancel them once I get the check... I think that a lot of the reviews on their site are actors posting lies.

Almost a year ago I purchased 2 home warranties from Total Home Protection; 1 for my residence and the other for my aging mothers home. I had never filed a claim on my home until my refrigerator, and under the cabinet microwave went out simultaneously last week. I contacted Total Home Protection and they scheduled a "Rays Appliance" to come out and take a look at my units yesterday.

Today 1/9/2020 at 9:31am I missed a call from a Brittini Noel at *******009 ext 733, she requested that I give her a call back. On 3 separate occasions (11:14am 11:18am and 11:35am) I called her and her phone just rang and then stated "mailbox is full," I was then disconnected. Having no luck on Britney's direct line, I called the 1-800 number and asked to speak with a supervisor, I was then told "All supervisors are out of the office until Monday". Today is Thursday! Having no other choice I left a message for a call back from a supervisor.

At 11:55 am I received a return phone call from Ms. Noel. She told me that "my refrigerator would not be covered because there was a problem with my Ice maker and I did not purchase the additional coverage for a separate "ICE MAKER policy." I informed her that when I purchased both policies I was never told of a separate coverage for an "ICE MAKER ONLY POLICY"

(Remember this companies name is "TOTAL HOME PROTECTION")
Based on her response, I informed Britney that I will be recording this conversation, which she didn't seem to show any concern about.

I then explained to Ms. Noel, when I purchased these policies I specifically asked for everything to be included, due to my aging mother who is 83 and I needed assurance that her home would be protected. It was only after I was assured by the salesman did I purchase these policies. She stated that she would be willing to add this additional add-on service to my current policy for an additional cost. (my policy expires in less than 60 days) but she considered this a preexisting condition and would not honor my claim. Once again I explained to her that I was told by the Total Home Protection sales team prior to the purchase of this policy "EVERYTHING IS COVERED". She then stated there is nothing she can or is willing to do to make me whole. I then requested to speak with her supervisor, she brazenly stated that she is a supervisor/manager and the final authority on this matter, she also went on to state that she spoke for the CEO of the company and if that wasn't sufficient I could take it up with the legal department which she gave me there email of *******@totalhomeprotection.com (ONCE AGAIN I HAVE ALL OF THIS ON TAPE)

I then stated that I felt the misrepresentation by Total Home Protection's sales team and the claims department was credulous, deceiving and offensive. I also asked her what ever happen to "Customer service and satisfaction?" Once again she told me if I don't agree with her decision I can take it up with legal.

Seeing that this was futile with Miss Britany I asked her if she was also denying my microwave claim. She stated NO" but she would be willing to offer a $75 replacement cost for a 1.8 cubic inch Microwave. I explained to her that my unit was a 2.0 stainless steel Whirlpool microwave and not 1.8 and I could not find a replacement or comparable unit for $75. She then said she would be willing to increase the payment as a one time courtesy to $100, and then claimed she could find a replacements for $50 - $175 online. I informed her that I had been looking online also and could not find a replacement for that price. I then asked her if could she please tell me where I find a 2.0 Whirlpool stainless steel microwave or equivalent replacement online for that price. She then told me she was not a sales person and I would have to shop around for these prices on my own. Only after continual requests as to where she found these prices she RELUCTANTLY gave me 2 websites which I still can not find. (basteonds.com and budgetgoods.com)

Inclosing, I learned a long time ago that the corner stone to every good business is their ability to treat there loyal customers fairly and truthfully. However, if Mrs. Britain Noel behavior is conducive to Total Home Protection policies "RUN" do not be deceived, they are crooks. I welcome any correspondence or requests for my taped conversation

He was very involved and knowledgeable about the process and made sure I was aware of the processes involved. Was patient in listening and answering questions I had.Highly reccomend.