I bought the Winkbed EcoCloud Hybrid, because it claims to be a cooling mattress. It most certainly is not. About halfway through the night, it just radiates heat back at me, making it impossible to sleep through the night. In no way is it an improvement in comfort or 'cooling' than my old Simmons mattress. I'm disappointed, and will be returning it. The only benefit to this bed is that it's made of natural materials that don't stink. Otherwise, nothing special about it, and in fact, it has resulted in much worse sleep.
Hello,
Thank you for sharing your feedback. I'm truly sorry to hear about your disappointing experience with our platform. It's disheartening to learn that you feel our focus is solely on monetary gains rather than providing valuable services to our clients. We strive to maintain transparency in our subscription policies and the information about the renewal was included in your purchase confirmation email when you initially upgraded to premium. I am sincerely sorry if this was missed.
We understand your frustration and regret any misunderstanding we have caused. We continually strive to improve our services and enhance the experience for our users, and your input helps us identify areas for improvement. We hope to better serve our members in the future.
Kindly,
The ModelManagement Team