100% SLA is a big lie. They do not have full time employees. They always have only one live chat and email person who will make sure you get a reply (only good thing about them). However, they do not have any technical people in office. Their email support will mislead you initially but that is not enough from a hosting provider.
My sites have been down for 3 days now and they boldly say noone is in office because of long weekend - so we cannot do anything till they come back. This is not a reply one expects from a hosting company with a 100% SLA.
They are very rookie players. My legal team is filing a case against them to get the damage compensation back. If you are a medium size business and looking to run critical site or application, please do not go with them. Go with Rackspace or Lunarpages.