Frances E.

I've had many poor deliveries for items I purchased online from Costco.ca. They have been a lifesaver during the pandemic. But, not a fault of their own, they tend to have seriously lazy or incompetent delivery people bringing my purchases. Costco is not s delivery service, so they farm that function out. However, even though I complain, I can be assured that Costco will make it right, if the delivery people mess up. And they do. Thank you costco.ca.

I was booking a WestJet ticket this morning and somehow was taken to the site (my flight search) instead of WestJet. Didn't notice this change because I managed to book a ticket. I was concerned when the transaction finished and I had not offered an email address for the ticket to be sent to me. Turns out these scammers manage to access WestJet information and an e-ticket was sent to my inbox. Also turns out it was the wrong date, and it was then I noticed that I was paying US dollars for a flight in Canada with a Canadian airline. I called (my flight search) immediately and was informed that I could indeed cancel the ticket, but I would be given no refund or ability to use the funds for another flight. This was within 10 minute of buying the ticket. I called WestJet, they cannot help because it was booked through another site. I called the (my flight search) again and asked to speak to a supervisor. He came on the line briefly and disconnected my call. I have since called my c. C company who are prepared to dispute these charges once the actual feel has been charged to my card. At this time the charges are only pending. No one makes this change unavailable immediately after the purchase! Except these clowns. Beware! And to top it off, their charge was almost double what I would have paid directly to WestJet had I booked on their website.