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It's a secure option for travelling, good service in cabin, if you have some trouble changing the dates, it probably will be expensive to change, but they respond.
I was rejected by 4 landlords before finding a place that looked good, and they didn't give any reason. And I wanted to assure my period for 10 months. Gross mistake. The landlord and the experience was awful, the place was not like in photos, the landlord didn't allowed me to wash my clothes freely, and lowered the power of hot water when I showered, as a couple of examples. But the worst thing is that there was an old woman screaming every night. As a student, how can you live so? Uniplaces don't care about you, or control the conditions of the landlord or the place.
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Hello Francisca,
Thank you for your feedback. It is very importante for us to have our customers opinion, since we are always aiming to improve the quality of our service.
We are really sorry that your booking experience with Uniplaces was not the best.
About the control of the landlord and accommodation, that we do our best to verify, we do understand your point of view.
However, we kindly ask that you also take into account that Uniplaces cannot control some situations inside the property, specially when it comes to the coexistence with other tenants and landlord, that, at times, may be quite hard to deal with.
We always try to mediate this issues the best way possible, when our customers reach out to us. We are always available to help during your stay, and therefore we advise that the contact is made before leaving the place.
For the time being we know that you are in contact with one of our agents, and we hope that together we can reach a good solution for you.
Thank you for your time and collaboration.
Warm wishes,
Uniplaces Team