Frank C.

They have a deceptive exchange or return policy. If you get a product for a 20% or more discount then you cannot return it, exchange it, or get a refund. It is called a Final Sale. Well, guess what! They have a lot of sales to the point that I wonder if anyone orders without getting a discount of 20% or more. I ordered a women's jacket as a gift for someone in the size Medium and she wanted to exchange it for a Large. Noize will not allow it.

Below is the content of their response to me as well as my request from emails:

Your request (*******) has been updated. To add additional comments, reply to this email.

Mimi (Noize)
Nov 21,2022, 10:15 AM EST

Hi Frank,

We are sorry to hear that the jacket does not fit to your liking.

However, we are sorry to inform you that since this item is Final Sale, we will not be able to accept the return or exchange of this item.

Thank you for your understanding.

Kind regards,
Mimi

Frank Coffey
Nov 18,2022, 10:06 PM EST

This was a gift to the recipient of the order, Lucy Nwaeke, at her shipping address. She says it is too small and she wants to exchange it for a size large. How can she do that?

Please send return labels and information.

Thank you,

Frank T. F. Coffey
[Address and phone number is redacted]

This email is a service from Noize. Delivered by Zendesk
[L7002M-GG778]