fred k.

I would not order from OTC because I ordered a hypersphere vibrating ball and opened the box and tried it a couple times and it was not for me. I did not even open the box for the charger. A relative passed and I had to go out of town for a couple weeks. I emailed OTC before the 30 day period was up and said I want to return it and Catherine from OTC emailed me the link for returns. By the time I got home and packed it I was about 4 days beyond the 30 day return period and Catherine now says (on email) that they cannot return it. When I explained on email to her that I thought it was unfair because I contacted her before the 30 days was up and I included pictures to show it was in perfect brand new condition, this is what she says "Actually we were going above and beyond to accommodate you. Past 30 days is past 30 days. This is actually the same policy on Amazon marketplace. We are saddened that being upfront and truthful is such as issue for you". Catherine, I have news for you. You did not accomodate me (you just don't get it). And, what does truthful got to do with it? Do you not understand basic items? By the way, Amazon makes a lot of exceptions and I know they would have taken it back under these circumstances.