Go into a fast food restaurant like Taco Bell, with a walker and a few bags hanging on it and see how you are treated. They'll take your money for food, then try to get you out of their store as quickly as possible. Use the restroom? They'll tell you it's locked, someone is in it, or its out of order.
Panera Bread is one of the worst companies out there at treating all people equally. They resent any customer that doesn't meet their standard of "middle" to upper class, between 25 and 55 and "white". They feel that any visitors like seniors, handicapped people, the disabled, the homeless and minorities drive their best customers away. So they have declared war on these people.
If you check the reviews of Panera Bread on the web, you'll find that they have management problems. Some of their managers are quality, while others are subpar and don't know how to manage or treat people.
California is the worst state for Panera Bread because there are so many people in these categories.
I personally go to a coffee houses at least once a day because I work online and like getting out of the house. Depending on what area I am in, I'll often go to Starbucks, independent coffee houses, Burger King and sometimes into restaurants. I never have had any problems with management and the staff. They like me and welcome my business.
Starbucks and most of the independents do a great job of welcoming all people; usually the only requirement is that you wear a face mask.
I personally am a senior and went into the Panera Bread in San Jose and ordered a refreshment. I asked for special consideration because of a health problem; The clerk who took my money was too afraid to give it to me, so she asked the manager who did.
After that he simply harassed me during my two hour stay while I was in the restaurant. He watched everything I did, probably with video cameras, and every time he saw something he could complain about, he came over and bothered me. For example I got something caught in my tooth and used a tooth brush for about five seconds to remove it. He was there immediately harassing me!
He was rude, undiplomatic, shouted and yelled, cut me off and lied!
I packed up and left immediately! I was shocked! And I feel for the employees who have to work for someone who treats them and customers like that!
I simply have not had any problem until Panera!
This manager was abusive and insulting and acted like he was at war with the customers.
Dear Panera Bread: You'll do better off embracing the disadvantaged. Start a charity to help them. Befriend them. Being war with the disadvantaged will simple get you negative comments that will go viral on the web and eventually put you out of business!
All of us together will be better off if we treat all people kindly and with compassion during these trying times
Thank you,
From a Concerned Citizen