Peter B.

ID GIVE THIS COMPANY NO STARS IF THAT WAS AN OPTION!
DO NOT RENT FROM THIS COMPANY. SAVE YOURSELF THE MONEY AND TIME. This whole experience booking a rental through you guys has been an ABSOLUTE NIGHTMARE. First, the communication was subpar to what I expect from a rental company. To have no communication on the day of the pickup was unacceptable. I was not able to reach the branch where, I mind you, five plus employees were present when I arrived an hour and a half later after getting dropped off by the rental car bus to the rental car center, and their shuttle was supposed to "run every fifteen minutes." If you don't pay close attention, you'll have to call to find out you must go outside and wait for the shuttle. I also purchased what was supposed to be a "skip the line" fee, which was not what happened, so you guys scammed and frauded me with that option. We had to wait another hour and a half to get a car, and we signed in, and it was first come, first served. I had tentative plans that night that I missed because of your rental companies' negligence and timely customer service. If you have an event and are flying in the day off, expect a rental immediately. THIS IS NOT THE COMPANY TO RENT FROM. I will not use this rental company again when I come to DFW. It was the worst experience I have ever dealt with, and I've traveled for work for over a year every two weeks. The car smelled like I walked into an ashtray that had been sitting in the sun for over six months. The vehicle I purchased for the weekend almost wasn't available. They would put me in a different car than I opted into.

WHAT A JOKE OF A PLACE; I WOULDN'T BOTHER IF YOU GAVE THIS PLACE A BAD REVIEW BECAUSE OF YOUR HONEST EXPERIENCE; THEY DON'T GIVE YOU THE TIME OF DAY OR REPLY AFTER ASKING YOU TO REACH OUT TO THEM CONCERNING YOUR REVIEW. I'VE WAITED FOUR DAYS NOW, AND IT SAYS EXPIRED. THEY DO NOT CARE ABOUT YOU, JUST YOUR MONEY. IT MAY BE CHEAP, BUT IT ISN'T WORTH THE HEADACHE AND TIME WASTED!