Gabriela C.

I created 2 very complex large (109 page) photo books from a long vacation which included photos of pictures in museums - many of which were cropped just to show part of the picture - these were really hard to put together. The first photo book arrived fine and looks pretty good although the photo print quality is not great. The editing of both books was an absolute nightmare because they look different in advanced editing mode. The new version of Shutterfly severely distorts some pictures and I had to spend hours getting them all to be sized correctly. The second volume that I received was a DISASTER. There were pages and pages that did not match my previews - all kinds of things were wrong - cropping was wrong all over the place, heads cut off, etc. I talked with customer service and got a very nice rep who went through each page with me and noted the problems. They had some so called experts make the corrections and many of the photos were still wrong. I asked if I could fix the "fixed" version myself. I was told I could do that which I did. I am now awaiting the "fixed" albums (I had originally ordered 2 at a cost of over $500 for both). I am terrified to take them out of the box fearing they will be wrong again. The reason for this is I just made another album from a different trip that I took a few weeks ago. A simple album with only about 70 pages with pretty standard vacation photos. I am not sure how they did this, but many photos that went all the way to the edges (bleeding off the page) were not printed all the way to the edge and there are borders in places where they should not be giving some of my pages a sloppy appearance (some photos go all the way to the edge while others don't). While this is not a complete disaster, it is a less than professional looking product. I upgraded the cover, pages, print quality, etc. and expected to get a perfect product. I was hung up on by customer service after I reported the problem (this was not intentional). I called back and asked to speak to the same rep. Because I had been going through the book page by page to point out the problems and was almost finished. They told me the original rep. Would call me back. 24 hours later - no call. I will try again tomorrow. I have been using Shutterfly since 2015. Unfortunately these last few experiences have been just awful. I spent countless days and hours on these albums to get them perfect and it is just so disappointing when they arrive and look like crap -- the print quality is also not what it used to be - the pictures just don't look sharp despite being taken on an iPhone 11 which has a good camera. Shutterfly - this is completely unacceptable -- you can do better than this! I will be finding a company with higher quality product for my upcoming 2 week vacation this summer.

I received my first box yesterday and will be cancelling. Tried everything on and it all immediately went in the return bag. Total waste of money. The quality of the clothing was cheap, one of the pieces was severely worn and so low cut my boobs were completely hanging out. The colors of the 3 tops I ordered did not match the website. While everything is supposedly laundered, all items looked and smelled like they came straight from the thrift shop. This is not a good value. I was intrigued by getting out of my fashion rut, but I don't think this is the answer.