Gabriel C.

I signed on with Televox after they woo'ed me with a great deal at one of the medical/dental trade shows. Their implementation specialist at the beginning was great to get us on the right track with our customized messages.
Then they are happy to take your money every month thereafter, BUT do not expect ANY help from them if their program changes your messages to your patients or if there are any problems. For me, my auto-messages were great until they changed their computer call-back system and then the message has a "Hello...<long pause>... Hello...<another long pause>" at which point patients usually just hang up (and don't worry, you will still get charged for that call.
We have tried to call and email and physically mail them about this problem for about 3-4 months now without any response. I even emailed my original implementation specialist who did not respond either. I am disappointed that I have been paying them thousands of dollars without any attempt customer support.
PLEASE MAKE AN INFORMED DECISION BEFORE YOU COMMIT TO THEIR BINDING MULTI-YEAR CONTRACT!