Gabrielle v.

Beware if you sign up for a 'free' SurveyMonkey account. They advertise 40 responses / survey available in free account option. We got 20 responses but SurveyMonkey is only enabling us access to 10 responses. Customer service says if we "wish to view more than 10 responses, you will need to upgrade to a paid plan". So, they're holding our data to ransom until we sign up and pay them money! This sounds like misleading advertising, luring people in with false claims as to what's available. We're a community group with 25 members, and little money, and only need to do one survey per year. Customer service justified the change to our account options, saying that SurveyMonkey selected our account for one of their many experiments to change what an account is able to do, so they can 'test the market' on 'optimizations for prices and packages'. My response to SurveyMonkey about whether the market will accept them restricting a free account after the survey has run from 40 down to 10 responses and holding the data for free is: NO! We're not going to upgrade, and we'll find a different way to survey members.