Galyna M.

They will send a wrong items and never exchange or refund or even send a return label. Saying again and again by phone and email that it's going to happened just to drag time and make customer tired to keep reminding them to do the right thing. Total scam. Communication with customer service became just listening their lie over and over. Blaming numerous non-exiting "department" they have and openly bull$#*!ting. Bad enough they advertise and sell items they simply don't have in stock and they send wrong/alike ones hoping customer just keep it anyway. But if u insist on sending back wrong item- they will just continue lying,- this time that they will help you and give u refund or exchange, They never do!

Pure scam web-site. They never send you assigned seats. They will charge you for any change or cancellation, even when airline cancels with full refund. They never update with cancel flights. Will contact u days after flight was cancelled and offer fracture what u paid, even when ticket was fully refundable. They will start from demanding $120 for "seats you requested" (though you never did) saying it's airline what "otherwise would not release the ticket"... it's never airline. They lie. And then lie more. They don't mind sounding and look fishy considering the second you ask for refund- they will scam u on hundreds of dollars with made up excuse. Hundreds of same reports online. It's scam. Call your credit card and dispute right away.

They reduce of amount ordered without asking the customer. Supposed to be free shipping when you buy over $49 but when they reduce amount of the product they actually send u - overall price paid is dropping as well and they will charge u shipping $5.99. They re-write the whole order and amount paid without u knowing. Total scam. When called customer service- I got accused of not "being sensitive to other customers" and "not understanding that it's a normal way to contact business"... simply for asking to send me the whole order (all product was still in stock on their web-site) as ordered with discount and free shipping. Never had anyone changing order after the fact for "short supply" while advertising that short supply still on web-site as being fully in stock. You bought this amount and you shipping the amount you paid for. Customer service actually told me in a rude mocking manner that 5 items of the same product is a huge amount to buy and I should not count on more.