Garrett B.

Rep mislead and misinformed me about their process. I was then convinced to agree to a $5 charge that would send me a detailed overview of my credit report. Then i was told that I wouldn't be charged for the full service if I didn't call back to agree to move forward with their services. I called back on Saturday but found out they were not open to take my call. I was then charged for a full price for a service I never wanted over the weekend and couldn't dispute it at the time. Called right away on Monday to cancel and get my refund but was told I can only get half of it returned because it was past the 5 day deadline (which was never disclosed and a separate rep told me it was 5 business days). I never agreed to sign up with their services but only agreed to the initial $5 charge.