I place an economy transfer with them and got an email a day before the due date that its been delay and they are going to remove the service fee ( there is no service fee if you send over 1000$ lol staff need to get educated) then the next day i call ask again and got an email " your transaction has been cancelled because the bank declined our request to debit your account". WTF? The same bank which is always accept the request for express transaction and now declined the economy transfer? I ask the bank and they advice there is no issue from there end. So what Remitly is doing they like express transactions cuz they give you low currency rates and make more commission on the other hand on economy transfers they loose and that is the reason they make lame excuse that bank declined the transfer.