It takes almost and hour to get someone on the phone. Multiple calls to their support line each with 30 minutes plus wait times. Before calling I had submitted two help request by email. Never received a follow up, but did get survey emails asking how they did. Really? Last thing, I setup a free site for a friend to see if she liked it. She wanted to upgrade to get a unique domain name and when she did they created a separate account. Now she has a free account with all the content, and a domain name with no content which they won't merge with the free one unless we upgrade that. Essentially trying to double up on the bill. Do yourself a favor and use Wix or GoDaddy which have better support.