Geneviev J.

Their customer service is the worst l have dealt with. Dec. 13, I ordered an argan oil 50 mL bundle and they shipped it together with the 14 day trial Argan Infused Hyaluronic Acid Serum. I received the package the 20th of December and phoned in the 28th to check why I was billed twice, 1 for $251.14 and another for $143.08. I was told in a rude manner that the trial product is considered sold since I did not cancel right away. I said I did not even tried nor open the product, and if that is the case I'd rather send it back and ask a refund of my money. I requested a refund and was told NO! The rude lady is saying 14day trial starts when it was shipped. Seriously! And she rudely said You knew exactly what you were doing and will not get a refund. She was really disrespectful. I hope no one else has to experience that kind of disrespect from a company. They have absolutely, no customer service Etiquette.