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My BBB complaint has email and photo proof. This vendor is not concerned with customer satisfaction. This vendor ignored my multiple calls and emails the week prior to the wear date then I received a dress (not the custom order) almost 1 month after the wear date. Where's the lie? Did the dress arrive on time? Did it remotely resemble what I ordered? Did the vendor respond to my multiple calls and emails the week I was to wear the dress? No to all these. Did I pay on time? Did I pay additional for custom? Did I pay additional for a rush? Yes to all these
And by the way this vendor has quickly responded to my BBB complaint and every review calling me a liar, beware of me as a buyer and citing policy that they only give merchandise credit if customer not satisfied. But the problem is they never emailed me personally to apologize for the late delivery, ask what I'm dissatisfied with, offer to fix the dress or offer this "merchandise credit" they cite in their policy.
Tip for consumers:
This vendor did not communicate in the month after wear date until after a complaint was made to the BBB. That response was only to remove complaint not to offer apologies for late arrival or ask details as to my dissatisfaction
Products used:
I bought a dress locally. I was unable to wear this vendors dress as it arrived 1 month after my wear date
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***update, response to business: paid the rush fee, your process states that the product arrives...
Before you read my review, please go sure to the better business bureau and read the complaints...
This consumer is telling a lie and also not being forthcoming with all important information.
The consumer initiated contact about a custom garment on December 11.
The consumer did not place their last minute Rush Order for the garment until December 20.
All of our disclosures were given to the consumer prior to them submitting their order. With those disclosures in mind the consumer still placed a Rush Order (during the holiday season) for a very beaded garment to arrive in less than normal time.
The consumer first indicated to our firm they did not like the product they ordered on February 22.
In less than 24 hours...(instead of trying to work with our firm on a resolution) the consumer instead choose to file a premature claim with the BBB on February 23.
It is unfortunate the consumer does not like the custom product they ordered - last minute on a rush allowing barely 30 days for production.
Nevertheless, it was in fact very well disclosed (upfront) on our COMMON QUESTIONS page of our website at https://www.dariuscordell.com/questions/ (when you click on the Timing tab) that the quickest Rush Order could take "approximately" 1 month - for the average garment (i.e one that is not extremely beaded nor overly intricate). It is also well disclosed there (when you click on the Returns tab) that there is "No refund on custom items" - "Merchandise Credit Only". A very basic, simple & common concept in this industry as it relates to "custom" garments.
It was also well disclosed on the ORDER FORM AGREEMENT (that the consumer agreed to & signed) that "Made to order items can be returned for correction or replacement". Note it also well disclosed on that same document that "Because the specialty products are custom made to order and are specific to the client all monies received (including deposits & partial payments) are non-refundable – merchandise credit only". Again, a very simple concept and quite common as it relates to "custom" garments.
It is extremely shameful (but also quite telling) that the consumer chose to start a rant and could not simply abide by the terms & conditions they agreed to upfront.