My subscription term ended on Jan 8. So they put my phone on hold and did not inform me. On the 24th, someone sent me a message on Facebook that my number didn't work. (OK, I don't get many phone calls.) Would it have killed them to send an email telling me that a subscription renewal was needed? And now I am in a do-loop of trying to make a payment to be told they can't process it now, try again later.