George R.

I have ordered multiple rings for myself and for gifts from them and love them. I have even sent rings back because the size was not correct and have not had any issues receiving the replacement rings. However, the last ring i ordered arrived in pieces. I immediately contacted them and sent pictures. They agreed to send me a new ring. Never sent any tracking to prove the ring was sent. They never responded to my multiple requests until 6 weeks later when i threatened to call my credit card company. They told me my replacement ring had been sent 2 weeks ago (so 4 weeks after i contacted them) but still no tracking number. Six weeks after that after multiple emails, no ring and no tracking number. I threatened to contact my credit card company again and they sent me a tracking link to a second ring they were mailing me. The link never worked, the second ring never arrived, and they said they would charge me with any charges and fees associated with cancelling the charge on my credit card. I love the product but at this point i will never order from them again as you have no idea if the product will show up or not and you will not be able to get your money back.