Gerald L.

I bought 2 window shade brackets. They wouldn't hold the shade in place because the length of the clip was too short. The company said it wasn't their fault and that I should address the problem with the designer. They offered no help whatsoever. They just kept telling me it was a design problem.

I bought these parts right from the company website. They are shown as Shade Bracket 304 Louver drape Kirsch Levolor. Anyone purchasing these items would assume that they are going to get a bracket that fits the Kirsch Levolor manufactured shade. They don't. After multiple requests for help I finally realized I was never going to get support and I spent a couple hours on the parts filing down the clips so that the shades would snap into the brackets. The 2 parts cost me $62.10 so I took great care. I needed the parts.

If I'm purchasing a part # 304 Shade Bracket from the company that's what I should receive. Would they sell a 1/4 - 20 bolt that was out of spec?

I would tread lightly before using this company. Don't assume that you are going to receive the part that you think you are buying. And don't expect that you will receive any kind of customer support after the sale.