Gerard M.

At 5:23 a.m. Nov. 18th I ordered snow boots for my wife. She saw the confirmation email at 6:30 a.m. and brought to my attention that the boots were the wrong size. At 7:05 I contacted the company and told them I needed to change the size. They told me it was too late to change the order and the boots will be delivered on November 30th. When they arrive I`ll have to send them back at their expense and they`ll send me the proper size boots, again at their expense. It`s inexcusable that they couldn`t change the order 90 minutes after receiving it. We had better IT in the steel mill in the 1970s. The package wasn`t being shipped for at least another 10 days and they couldn`t change the order. Unbelievable!