Gerri P.

I purchased two $50 gift cards from HBH, then they would not honor the cards. The customer service is clearly not in the US as English is clearly not the first language.

I want to start by saying that this has been the absolute WORST experience I have had with a car rental company in 40 years of traveling and renting cars extensively for both business and leisure. I have been an Avis customer for over 20 years, I am no longer an Avis customer.

1. The vehicle we rented from the Key West Airport location on August 19,2023 was in poor mechanical condition. The car would not start on the morning of August 24,2023.
2. We called Avis for assistance and received nothing but the run around and NO help. We were told to wait with the vehicle for and hour or more waiting for roadside service. It was 95+ degrees outside so this was a completely asinine and ignorant statement. We made multiple calls and spent over an hour on the phone trying to get assistance.
3. We were unable to talk with the local Avis rental center which was only two miles from where we were stranded.
4. Avis refused to provide a replacement rental vehicle to us, leaving us without transportation.
5. We advised Avis that we would not stay with the vehicle but we would walk back to our hotel and they could pick up the keys to the vehicle from the hotel.
6. The tow driver showed up at our hotel a couple of hours later and picked up the keys from us and we gave him the precise location of the vehicle.
7. The fact that Avis chose to tow the disabled vehicle 170 miles to Miami instead of towing it back to the Key West Airport location only two miles away is an Avis decision and we will not be held liable for such poor decision making.
8. Attempting to charge us for tolls incurred during the towing of the vehicle is again an Avis decision and we are not responsible.
9. Adding one way fees to our bill is again another attempt to defraud us out of money as it was Avis that decided to tow the vehicle to Miami instead of returning to Key West Airport.
10. We did not drive the vehicle 54 miles, we drove a total of at most 10 miles as we never left the island of Key West, which is only 2 miles by 4 miles and we only drove to 5 places on the island over the course of the 4 and ½ days the car actually ran before dying.
11. As the vehicle was unable to be driven by us due to mechanical failure we had no opportunity to put fuel in the vehicle, we will not be held liable for fuel charge.
12. I have no idea where Avis came up with charging us an additional day as we did not have use of the vehicle for two of the days we had actually rented the vehicle.
All I see here is an attempt to fraudulently charge us for very stupid decisions made by Avis.

I canceled my FedEx account a year ago unfortunately from time to time when you order from companies who still useless, worthless service, you're stuck with their horrific service. On multiple occasions, they have failed to deliver packages and then will lie about it and say they attempted to deliver a package which is a complete lie.I have multiple cameras and they NEVER attempted delivery.