Pete R.

I have been a long time customer in the Orlando area. The product was good, the price competitive. No more. I went to the store on Eustis, FL yesterday and placed an order for a ham classic sandwich and a roasted classic sandwich. I asked for both sandwiches to be prepared with Swiss cheese, lettuce, tomato, onions and banana peppers. Since we had good experiences previously in Orlando, I assumed that the sandwiches were prepared properly. BIG Mistake. At home, we uncovered the sandwiches, NO onions or banana peppers but there was mayonnaise on both sandwiches which I NEVER ordered since my son is allergic to mayonnaise. I called the store the next day, no answer 15 mins. After opening. I called customer service, very rude and abrasive, they are sorely lacking in people skills. I called the Pres. Office and spoke with Dominique, wouldn't do anything. Clearly, HBH does NOT value customer loyalty. Also, the portions are MUCH smaller, and the price is MUCH higher. I went online and found over 200 BAD reviews, 3 good reviews. That should tell you everything you need to know - what company deserves your business and take care of you if there is a problem. For me it is NOT HBH.