George G.

DON'T WASTE YOUR MONEY with TopView hop-on hop-off bus company! Many problems! You'll find their reps at many intersections in midtown NYC, and they will negotiate on price (NEVER PAY FULL PRICE!). That's the good news. Bad news is that they'll charge your credit card in excess of what they quote! For example, our rep quoted us $49/pp (for a one-day hop-on hop-off ticket for the downtown bus). There were four of us, so total credit card should have been $196. To our total surprise, the amount charged to our credit card was $276! Instead of $49/pp, they charged us $59/pp. On top of that, they charged us an additional $10/pp ($40 total), which was labeled a "FEE" on our credit card receipt and NEVER disclosed during the price negotiations. We still have no idea what this fee was for. We called customer service, and they could have cared less. Typical NYC rude behavior and arrogance. No interest in customer satisfaction. Basically, they got their money, and that's all they cared about. Next problem with TopView bus company... waiting, waiting, and more waiting! First off, they don't have a daily quota for tickets, so they'll sell as many tickets as possible. However, there are only a limited number of buses. On more than one occasion during our hop-on hop-off day, we had seemingly endless wait times on the street to get a seat on a bus. For example, when the first bus arrived, there were only a few seats available, which went to those in front of us in line. We had to wait for the next bus. Guess what? When the second bus arrived, we had the same situation. We had to wait for a third bus before we were able to board. Our experience showed there was ~15-20 minutes between buses, which means we waited 45-60 min to finally board a bus. Totally unacceptable! Our advice... STAY AWAY FROM TOPVIEW BUS COMPANY.