I lost my phone and tried to get a new one, first person say they ordered it. I called few days later to check up on it, they told me my account is not active and never has been. What?! Third person said to contact the police what?! For a 30$ phone that was given to me. Long story short nobody knows what they are doing, I would not recommend this service to anyone because god forbid they need a replacement! -0 stars.