I am using http://www.bluehost.com as my web hosting service for more than one year now. And I must report what it's going on with my account on this web hosting because it's unbelievable! It's a nightmare.
I am having problems with my cpanel and email's password; I am having problems with my websites, which suddenly start missing pages, missing files... I strongly believe somehow Bluehost is an unsecured system. Someone inside bluehost is infiltrating into my bluehost cpanel and deleting and changing passwords, files and databases. Alternatively, letting someone else have access to my account login info to do all these things mentioned. Because I don't believe on internet ghosts, must be someone!
Sometimes I am not able to log into my cpanel with my own password; sometimes I make uploads through FTP, and the files doesn't get uploaded they just vanish; today all pages from my e-commerce are missing. I have contact them about all these matters at *******@bluehost.com. However, it doesn't stop the insanity.