Giles C.

I purchased thousands of dollars of fixtures from their bi-annual sale in 2020. They sent me shades only and said that the fixture itself was not included. They feature the photo, retail price, description and specs of the entire fixture on their website but include the word "shade" near the middle or end of a title. You will then receive a shade with no fixture. I contacted them multiple times at the time and they promised me that this was an error on their part. They said I should have checked the boxes within 30 days of receipt and let them know. I had trusted that the entire fixture was in the box. Now it is 2022, I get an email about their Spring Sale. I go through the listings, many fixtures similar to the ones that I purchased in 2020 are still available "on Sale" and their listing features photos of the entire fixture, a comparison to the full retail price of the fixture, details such as hanging length, canopy width, voltage, bulb type, etc. I contacted their customer service to confirm that these were complete fixtures. I was told that no, these would arrive as just a part of the item and that the rest of the listing, including the description, photos, retail price, etc were "errors." So 2 years later, this place is still scamming people. I asked to speak to a manager. The manager told me that 'there is no scams here" and hung up on me. The manager's name was Jennifer V and the first customer service person I spoke to was Mike E on Wed, 4/20/2022. BUYERS BEWARE. THIS WEBSITE IS A SCAM

UPDATE AS OF NOVEMBER 3,2019: Inventory and money are still nowhere to be found. This awful platform scammed me out of thousands of dollars. The irony is that I am a legitimate seller with wonderful inventory and great success on a variety of platforms. Chairish has stolen my inventory and banned me from the site while allowing every $#*!, Who and Mary with access to a local garage sale and a 4G connection to cheat people out of their hardearned money. If anyone knows what I can do to get paid for the inventory removed from my place of business by Chairish's shipper and hold this company accountable, please let me know.

Original review: Seller here. Chairish decided to cancel my orders and refund my buyers after merchandise was picked up by CHAIRISH transporter (garbage outsourced Philippines company Metropolitan) against the wishes of my buyers. Buyers are pissed, my inventory essentially stolen by CHAIRISH and CHAIRISH might still have buyers money. CHAIRISH even called one of my customers to ask to pick up her purchase from her to return it back to me weeks after delivery. She called me, freaking out, saying the items were getting reupholstered and that she loved them, didn't want to send them back. I still haven't received payment for that order, nearly 2500 bucks. CHAIRISH says that they are cancelling the orders and harassing buyers / stealing my money because I violated terms and conditions. I asked them which ones. They said they don't have to tell me. How convenient! I guess they are accountable to no one and can exploit small business people, steal their inventory, take their money and do whatever they want with no one holding them accountable. We're talking over 20,000 bucks of inventory stolen by this predatory criminal enterprise. Legitimate dealers / decent Sellers please, I beg you, do not list your items on this platform. The only way we can get rid of this parasite of a company that is literally ruining lives is to deprive them of quality inventory. We have to work together on this. Posting a screenshot of one of my buyers asking for me for help because CHAIRISH keeps contacting her to pick up her purchase from her for no reason and this is while CHAIRISH has not paid me a cent from the sale. Also including note from CHAIRISH that they are cancelling the orders against the wishes of buyers and attempting to drop off items at origin. There is no excuse for such abhorrent, unethical business practice and I will pursue this until I am paid for my inventory, my store is back up on the platform and a letter of apology from CHAIRISH is in hand.