Gina Q.

My husband and I would give zero stars but it is not an option, Merian (owner) is being gifted one star. This is not the company to care for your loved ones. We made it very clear from the beginning we wanted CONSISTENT care with one caregiver all week and one caregiver on the weekend. This was promised on the day the contract was signed with the. By the second week, on Monday while we were leaving for work a total stranger showed up at our door at 9:00 am unannounced and never previously introduced. We had no warning, no one called or said a word. When we called the office, it was obviously one hand had no idea what the other was doing. They acted like they didn't know what was going on and that obviously some mistake had been made. I had to miss a day from work, cancelling all my appointments to stay home and care for my mom. We also had a 4-day trip planned where we needed overnight care which was communicated to the owner Merian in plenty of time, almost 3 weeks prior to our departure.

What wound up happening was they gave us a schedule which provided 8 different caregivers to watch my mom in our absence. When confronted Merian acted as if she saw nothing wrong with 8 different caretakers parading through our home, none of which we nor my mom (who has dementia) had met or knew anything about. When we expressed our concern over 8 caregivers over 5 days for a patient with dementia (Change causing confusion...) she became irate, screaming at me on the phone and ORDERING me that I need to answer the phone when she calls. She persisted with her rant, screaming about how hard she worked "this week" to even find anyone on such short notice when in fact she, in her own handwriting noted it on the initial contract 3-weeks prior. I told her we gave her 3 weeks' time and she yelled at me, "I don't care if you did, if you don't like it you can leave." She has yelled, berated and screamed at us 3 times in 3 weeks. She is unstable, incredibly unprofessional, and only cares about her money. Period. She will give you her song and dance that she has the best caregivers that she treats so well; 401k, health insurance, on and on. That was important to us. I spoke with ALL of the caregivers that came to our home and they said they do not get 401K, they do not get health insurance and they too must put up with her irate behavior whenever she flies off the handle. They also informed us they had not been with her "years" but only a month or two unlike the picture Merian sold us on. At a minimum of 35.00 an hour there are SO MANY other choices out there!. Do not trust this company, they do not care at all about the care of your loved one but the money coming in. When I finally told Merian I would not allow her to talk to me in such an ugly way she, yep,. Got even more irate! Screaming, she told me our relationship was over, hung up and called our caregiver and asked her to immediately leave our house. No concern whatsoever that she would be leaving my mom at home alone. We have 2 of her rants recorded and I only wish there was an option to post that so you can hear her behavior.
This is the first negative review I have ever left, I make it a point to celebrate companies and services that do a great job and work hard and honestly. I only hope this will help you pass this company by and look for someone else or you will find yourself, very quickly, writing the same review I just have. Looks like above, had I looked, there is a very similar review to mine.

I purchased 2 tickets to the Doobie Bros for 1,400.00. When I hit the purchase button, a page came up that said," WE APOLOGIZE, THESE TICKETS ARE NO LONGER AVAILABLE. PLEASE RESELECT." So, I went back and purchased 2 more tickets. These went through fine. One minute later they charged through the first order as well. I called and they absolutely will not give me my money back on the 2 tickets THEY said were no longer available. I asked to speak to a supervisor but have gotten nothing. I have a 3,000 charge on my credit card.