I ordered a textbook two weeks ago. Called today to ask why it hasn't arrived. The shipping and billing didn't match so they cancelled it. IM IN COLLEGE. I DONT LIVE WHERE MY BILLING IS CURRENTLY. They told me to replace the order. I told them I can't wait 14 more days, they told me to PAY THE EXTRA 15 DOLLARS for 2 day shipping. I chose them because I didn't want to spend so much. Absolute $#*!.