Ginny D.

Have made many orders from Temu. I love to go through the website and look at different things. If you have the app, it's $10 minimum order. If you do not have the app, it's $15 minimum order. I'll be sure all of my orders are $15 and I get free shipping. This last time I ordered I ordered a 98 cent pencil box. In the small print that I missed it said $18 shipping for this one little pencil box. When I checked out it was separated from the rest of the order but I didn't think much of it because I was able to pay for it all at the same time. There was no big print. That said, this was a $18 shipping.!
When I contacted the company to cancel this to cancel this. I was informed that that was the shipping policy for this particular ABDirect.

I feel like this is unfair to the consumer. TEMU as a very busy and active website to offer one product at this price without mentioning the $18 shipping when you put it in your cart is unfair. I will be done ordering from Temu. It seems like lately they're adding more and more things to confuse their consumers. I am a highly educated person and yes I did miss the small print. But I do feel like this was done on purpose to confuse consumers. I am being forced to take the pencil case and eat the shipping cost of $18 for a pencil case that cost 98 cents!

All I'm saying is read the small print. Don't let them do this to you. They're refusing my refund. I did nothing but brag about this company to others and how much I love purchasing from them. I've even maxed out a credit card with this company. But I'm going to be buyer. Beware and I'm going to stop purchasing from them. Just be careful folks