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This all happened within 24hrs.
I cancelled the booking because of very bad review on the internet. And considering I called via phone 2x to cancel before tickets were issued. I got email saying no refund.
Your booking said 3hrs when in fact it took more than 12hrs to get booking confirmation. This proves that you mislead your customers.
No thanks. No service/ product exchanged for payment given by customer.
They won't help re booking for cancelled flight. Dodgy operators that put you in their system. They talk like police officers over the phone.
Gino D.'s review of Trip.com earned a Very Helpful vote
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Empty.
Additional charges, poor customer support, complicated check-in process, last minute changes of...
Dear Gino D.,
We apologize for the inconvenience and disappointment you have experienced. We understand the importance of timely and accurate information. We are certainly investigating the delay in booking confirmation and will work to improve communication regarding processing times.
Regarding the issue of refunds, we sincerely apologize for any confusion or miscommunication. Please provide us with your order number for identification. We will review the circumstances of your cancellation and may provide information to ensure that such situations are handled appropriately in the future. If we can assist you in any way or clarify the refund process, please contact our customer service team directly.
We value your feedback and take it seriously as we strive to improve our services. We apologize for any inconvenience caused and thank you for bringing these issues to our attention.