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My order couldn't be dispatched as the zip code was automatically changed when I entered the shipping address. My bad that I didn't check again but who would expect this to happen? I addressed customer service and they simply said they had delivered to the address given and that I had to contact the shipper. No way to get anyone on the phone/chat at UPS, only very useless AI. So I have spent $ 56 for nothing but hazzle. Very disappointing, first and last order.
I liked the assortment and the prices seemed fair.
Short wait in line only, friendly lady, professional, quick. It is very easy to talk to them, they check what the problem is and let you know exactly what you have to do. Have had to call several times already, always the same positive experience
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Dear Gisela, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!