G K.

Lasership does not follow delivery instructions provided by the vendor I purchased from—instructions that get printed on the shipping label. I live a quarter of a mile from my USPS mailbox which is located at the entrance to my neighborhood and is at the side of a busy highway. Lasership delivered a large (2'x1'x1') package containing perishable food (in a box prominently labeled as PERISHABLE) to my USPS mailbox instead of to my residence in 85+ degree weather and marked my order as delivered. My delivery instructions requested pkg be placed at my back door which is the only side of my house in the shade and protected from rain. I checked all around my house and later at the mailbox and found nothing. The vendor re-shipped my order for free but insisted on using Lasership again despite the original misdelivery. Fortunately this time I was able to retrieve the $200+ pkg before someone else decided to help themselves to it. Every other shipping company—Fed Ex, UPS, DHL, and even USPS—deliver large packages directly to my residence. Lasership is providing a huge disservice to businesses and their customers who depend on reliable and competent delivery.