I have used tech support on a number of occasions over the years (once when my web site was hacked, once to deal with a phishing problem, etc.). Every single time, the tech support has been flawless - professional, helpful, fast, and efficient. I've always left with the answers I needed. I usually call late at night and the service is just as good at off-hours as during the day. The tech support at InMotionHosting is the best I can remember from any tech organization.