Inmotion Hosting

InMotion Hosting has hosted my history websites (HTML, about 600 pages total, no commerce) for many years, with good support (phone, US-based too). I noticed that traffic was down, then I realized that instead of that little "locked" symbol browsers were saying "Site not secure". It took a few calls to Tech Support to do it, but now at no added cost my "blog level" sites now display the "lock" and my pages are now https: THANKS INMOTION. What a terrific team you have.

Overtime, I would say that at least one month something would go wrong: unable to reach my websites—agent would suggest it was a bad router, buy a new router, happens again and again—not the router, some security issue that the smart agent know about— and on and on and on. It feel personal, like all this complaining they will give me more trouble. That, and with an extraordinary renewal rate, a huge lie about uptime (I have the file to prove it); I am there only because moving on takes a lot of time and work. I have had some bad hosting companies, but the amount of time, frustration and ignorance on the part of this company — when the time is right—I will flee!

When my Reseller (third-party supplier) dropped hosting services to my website with little to no notification, I was an emotional wreck. BUT InMotion Hosting, came through. Their customer service and support team walked me through every step. I had one bad experience with one staffer. The migration took a bit longer than the 24-72 hours stated and I had hoped but a lot shorter than what the "mean" staffer stated. My over all experience with InMotion Hosting has confirmed that I am in the right place for my domain/hosting needs and I will recommend them to anyone that needs the support! Raylan Smith, A+ Consulting & Training Group

A few years ago moved from Hostgator to InMotion and it was the difference a low-grade B&B and a deluxe spa. Great and patient customer service - especially if you are not very technical. Migration of site went through without a problem. Have been with them a couple of years now and have just upgraded my plan.

I've been with InMotion for several years, and am amazed at the quality of service I receive. Their pricing structure is great, and any issues I have are consistently resolved without delay. I highly recommend them!

I have used a different hosting company previously and had nothing but problems. My site was down for a week for no reason, then stopped receiving e-mails from my contact page, then they doubled my fee without any notification. Finally I decided to find a new hosting company. I shopped around and felt very comfortable with Inmotion's customer service. Great futures with great price and outstanding customer service. They are professional, knowledgeable and polite. Much to my surprise they are located locally. It makes it much easier to talk to someone that actually speaks English and easy to reach. I highly recommend Inmotion.

I've been with InMotion Hosting for many years now and am more than happy with the service they provide.

I have been with inMotion hosting for years.
The last 6 months have had big problems.
In January they upgraded me to a server that cost 3 times as much so I would have separate cpanels to prevent a server wide infection if one site had a problem. They charged me and 6 months later i find out i only have 1 cpanel instead of the 5 they agreed to split my files in to.
The last 3 weeks I have been trying to get server info transferred to inmotion because of an email issue. Awful internal communication has me 3 weeks later paying them for the transfer yet they never did what i originally asked. Further in motion said this would be a free serice. I'm about to start packing up my server and bringing it somewhere else. The customer service supervisor talked me in circles and refused to let me speak to his manager. An hour and a half on the phone with no resolution. I got fed up and hung up

I have used tech support on a number of occasions over the years (once when my web site was hacked, once to deal with a phishing problem, etc.). Every single time, the tech support has been flawless - professional, helpful, fast, and efficient. I've always left with the answers I needed. I usually call late at night and the service is just as good at off-hours as during the day. The tech support at InMotionHosting is the best I can remember from any tech organization.

I usually don't have to call tech support, but when I do I get a fast and knowledgeable response. And the last time, the issue was my fault and the tech fixed it for me since he was already in my account.
Don't be fooled by their reasonable price. My plan is both very affordable and comes with great support. Are there cheaper plans out there? Of course, but you get what you pay for. So pay for the best.

I've been with inmotion hosting for over 7 years. They are a bit more pricey than other hosts, but you can't really put a price on quality.
Good support and are helpful as usual.

I am new with inMotion hosting but until now I can say that they have good support and are helpful as usual.

Customer service is in the U.S. Big +++. They speak clearly and stay with you until the problem is solved, or, at least, you know what to do. I have always found them to be clear, patient, and tenacious. (I am 88 years old.)

I called to cut back my service, not for any reason except I'm putting it on the back burner for now. The rep didn't try to talk me out of my choice and was incredibly courteous. When I decide to go back on line it will be with them.

Switched my business webhosting over from Hudson valley after my sites kept getting "hacked" hasn't happened a single time at inmotion. Very satisfied.

CONSTANT problems, won't remove viruses, NEVER does a new site installation go through without having to contact support. The WORST.

As a web developer since 1995 I have worked with dozens of hosting companies over the years. I found In Motion Hosting through a client who was using them for their website hosting. About two years ago I purchased a VPS package with them and after a few months, I began moving a number of client websites over to the new VPS. I currently have about 35 client and personal hosting accounts within the VPS (Virtual Private Server).

For most website developers, having a responsive support team for troubleshooting websites is a necessity. Getting support is very straight forward. For non critical issues, I will open a support ticket and typically these tickets are responded to within an hour or two. They also offer online chat for more immediate issues and you can also talk to a support team member by phone.

WHAT IS SUPPORT?
Support is not where the hosting provider tells me how to build a website or how to install specific software on the server or how to tweak website code.

Support is help configuring the server or assisting when a WordPress website suddenly has a white screen or won't connect to a database. Or it is help when a website is moved from another server and the website is not displaying correctly on the new server.

Support is also help bridging the gap between what I can do with my WHM (Web Host Manager) dashboard and more complex situations where I need help getting pointed in the right direction.

In my opinion, In Motion Hosting sets a good example of how great customer service, a can-do attitude, and a consistent follow-through on technical issues all go together to create a great customer experience.

HOSTING VALUE
Often web developers gravitate to the lowest cost hosting companies, which is fine in theory. Who doesn't want a lot for very little? But my experience has shown that you get what you pay for.

Typically, low cost hosting services cut corners in order to provide extremely low cost hosting and often this means tech support suffers. I have learned this lesson the hard way.

I have also learned that my time is valuable, and hosting companies like In Motion Hosting who are responsive and helpful make my job easier and actually save me time. The last thing I need is for a technical issue to drag on for several days and for a client to have a problem with their website that drags on and on.

With In Motion Hosting I have the confidence that they are there to help me when I need help and they keep everything running smoothly.

I believe their pricing to be competitive and while they are not the least expensive, they are not the most expensive, and for me, they provide value.

Recently I added a second VPS and I will soon have another 10 or so websites moved over from my old hosting company.

Lastly, I am not being paid to offer this review.

Switched to InMotion after a TERRRIBLE experience with Netfirms, that caused site to be down for 5 days. Hugely better customer service, (that's not in India) and very helpful. Great features for the price too. Highly recommend them.

Eight years with a dedicated server with them and the past two years they have been in a downward spiral. As I write this our websites have been down for five hours and the wait times each time I call are around 50 minutes. Even paying extra for dedicated support during the week has long wait times. STAY AWAY FROM THESE GUYS AT ALL COSTS.

InMotion is totally a scam and WORST host service that you shall never use!
Their host service is down EVERYDAY, AND THEY WOULD NEVER REFUND YOU EVEN THEY PROMISE 90DAYS REFUND FOR UNSATISFACTION, THEIR SUPERIOR DAN.T IS TOTALLY A CHEATER!