Glenford B.

I have been using this website for the past few years. The site itself is well designed, however my complaint stems from their lack of understanding. Amidst this coronavirus out break, unlike other companies that have adjusted their booking policy, they are refusing to allow me to change my flight. Instead I must loose the current flight, and book another at full price.

It seems they are more concerned with making money than public safety. I would understand a transfer fee, but outright refusal when a pandemic is out there makes no sense.