Goldie T.

Hi Goldie,

Thank you so much for leaving us a review We are so sorry to hear that the NULASTIN product is not agreeing with you. We pride ourselves on having a collection that is skin-safe, hypoallergenic and made with the highest quality ingredients. We would recommend that you stop using the serum and consult your doctor to ensure you are a good candidate for our product.

It sounds like you may be experiencing challenges acclimating to the formula? Our product is made fresh in small batches, and for that reason, it may initially be potent for certain individuals. Depending on your desires and the recommendations of your doctor, it may be possible to stop using the serum for a week or so until things calm down, and then reintroduce it using a very, very light application. A little goes a long way.

• It is best to use the serum on the base of the upper eyelashes.
• Apply the serum starting from the inner to the outer corner of the eye.
• Do not apply it to the bottom lashes.
• To avoid discomfort, it should not touch the eye.
• If you keep your eye closed after applying, until the serum dries for a bit, that usually does the trick.

Our recommendation to those with sensitive eyes is to use the serum morning only (and not at night before bed), as the eyes seem to respond better. Nighttime is when the body repairs itself and this can cause your system to go into overdrive aggravating sensitivities.

If we can be of further assistance, don't hesitate to email us at customercare@nulastin.com.