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I have booked a KLM flight to the US through this website, and from the moment I booked it it stated 'pending issuance'. So, I was told to wait max 48 hours. Then the tickets would have been confirmed. After 48 hours the tickets were still not confirmed. Contacted them about 5 times through chat. Every time I was told to wait because they had a high workload at the moment. So, I waited another two days and asked where my confirmation is. They again told me that the tickets were 'in the process' of issuance. But they again, could tell me how long that was going to take. I suspect, -as I spoke to a friend working at KLM-, that they probably advertised with a price that is not available anymore and they are just waiting for me to cancel the booking. Anyway, so that is what I did. Instead of sending me the cancellation, they told me again to wait for that. Also, support could not say when I will get that cancellation. I would like to have it as I will need to buy another flight, so that I can finally start booking the connecting flights in the US. This is so frustrating and it will be hard to trust this website kissandlfly.com. Travelfrom.nl is the Dutch part of it. Before I booked here too, but I will think twice now.
Tip for consumers:
Very frustrating such websites.
Products used:
I am waiting for a refund, only then I will purchase another flight.
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Additional charges, poor customer support, complicated check-in process, last minute changes of...
Dear Goltsman B.,
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time the tickets were issued, we did not receive confirmation from the airline about the availability of seats for the flight and booking class you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
In case you have not received your return, please contact us by email.
We will provide you with the relevant document, with which you can contact your bank's Support Service to clarify the status of the transaction.