Total scam! If I could give zero stars, I would. My sister and I ordered a portrait in October 2020 and didn't hear from them for several months. We reached out on Facebook, Instagram, and through email about 15 times before anybody EVER responded. They sent a preview and promised it would be sent within a week, but now it's almost March and we still haven't heard back. I tried reaching out on Instagram again, and I got blocked. We finally went through our bank and got a refund, but the company is a total scam. Please don't buy anything!