Graham P.

I had taken out a one year car policy, with more than one month left they sent me a renewal quote for more than what i thought was to high. I searched for another quote that was cheaper and also had more additions. More reminders were sent with two days to go before renewal date they sent another reminder which i replied to stating that i did not want to renew my policy. I then took out a policy with another company and got cover to start the day of the last day from my previous insurance and heard no more. When my bank statement arrived it stated that grove and dean had taken out the cost for another year four days before the expiry of the policy. As I could not get them on the phone as I was always in a que I sent an email requesting for a refund as I told them I did not want to renew. I kept requesting as I never got a reply. Eventually they responded and were taking deductions for cancelation and for the period of insuring my car, this I disagreed with them they also wanted proof who I was insured with which I sent but this was not enough thy wanted a copy of the insurance certificate I did send it but was not happy. I still have not heard back from them two days later. How can they take money before your existing policy is still active. Searching and reading the reviews I wished I had done this before taking out the policy. I will see what happens before reporting to the omnibus dept. rate them zero stars