gregory j.

I set up the $20 account, purchased and downloaded 3 albums without incident. I had 12- 13 bucks left in my account. When I tried to log in for my fourth purchase I got an alert saying that my username or password was incorrect. I knew that they weren't but tried to retrieve my password by entering my e-mail address, then a window popped up saying that they had no record of an account with my e-mail address. I e-mailed customer service asking what was up. They responded by asking for my credit card number to help find the account. I'm not prepared to give them my card number again and they haven't responded to additional e-mails so the issue remains unresolved. I fell like I got burned.