Ordered a traction belt for physical therapy and they sent the wrong item. It didn't match at all what was depicted on the website. Talked to customer service and they told me I can't get a refund for a hygiene product, when traction belts are not that type of product. I called several times to get some kind of help and left several voice mails and no one new what they were doing. Definitely the worst customer service I've ever experienced.