Gregory W.

I wrote this about Amigo who CarFlexi brokered for.

Dreadful. We arrived early evening to collect a car that barely resembled what had been promised. Scratches and dents everywhere - difficult to see in the evening but clearly loads. The car had done almost 100,000 on the clock. It struggled between gears and going uphill. At one stage my partner had to get out of the car in order for it to get to the top of the hill. No alarm either.
We had the lock of the boot (trunk) easily picked and all our belongings stolen including passports etc.
When we complained about the car at the end of the week, they were evasive and slippery. It took ages for our complaint to be referred up the line. We eventually got through to a Mr Perez. I asked him via email whether it was company policy to issue a car with 100,000 on the clock and scratches all over. He avoided (repeatedly) answering the question, refused to compensate us for a substandard car on the technicality that we had not complained about it during the week despite the circumstances of us losing all our belongings, dealing with police and trying to get new passports etc

A truly dreadful company. If you look thoroughly on line at other customers feedback such as trustpilot, you will realise that this is a recurring theme with Amigo rental in Costa Rica. Choose a different company would be my best advise as we have been completely ripped off by them and Car Flexi (who brokered for them) should hold their heads in shame too