I placed an order by phone since I could not do it online unless I made a donation. I recieved a confirmation number and my credit card was charged the same day. I did not recieve an email as they stated I would and when I went to check the order it said invalid number. I tried to contact customer service and was on hold for 50 minutes! Totally unacceptable! I have since disputed the charge with my credit card company. I'm done with Hickory Farms!