Guido R.

This is my tenth flight with Ryanair this year - and eight of the 10 flights had delays - usually between one and two hours, but we had more than three hours too!
There is basically no way anymore that you can convincingly plan longer trips with them, for example a train journey after arrival, because you never know when you arrive. Today, we are loosing another train ticket that we bought ages ago in advance, when we still believed that some delays are exceptions to the rule, rather than the new rule. Even back then, we already calculated with a one and a half hour Ryanair delay, but that is just not good enough for that "never on time airline".

To make things worse, according to EU law, they only have to pay compensation from a three hour delay, i.e. Most delays go without any sanction, meaning a contribution from Ryanair for the additional expenses their customer have to pay. Long live neoliberalism?

Add to that the non-existing Ryanair customer-sevice, which leaves you in the dark about new departure time, gate changes etc, and you have the worst package you can possibly buy.

What can we customers do about it? At first, let us please stop buying drinks, food and other items on flights that come with more than half an hour delay. We should not reward such an airline for what they do to us. And then better check always the prices of competitors: Eurowings, EasyJet, Vuelin, Wizzair, anything that stays within a reasonable price for the package might be worth considering.

Holiday Autos deactivated our booking before we could take it - and, on top of that, they didn't provide a phone number, i.e. We could not even ask them to activate it in time again. In short, we never saw our money again and we will consequently never again take Holiday Autos!