I have been a customer of Williams-Sonoma for many years. Up until now, everything has been mostly fine; however, they sent me a defective item recently and won't let me send it back. In addition, they refuse to answer my email, and instead send me automated messages to repurchase the same defective item. Unbelievable. Will be cutting up their credit card and never using it again.
The toxic chemical smells in some of their bras makes me violently ill. I will be returning the item and never ordering anything from them again. Even after washing it's worse and stinks up the entire room. Smells like poison.