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Got my dresses a day late -- both arrived damaged. One had holes all down the seams and the other was COVERED IN PLATINUM BLONDE HAIRS (yech!). (Oh, and also they don't let you exchange sizes so you better be 100% sure that the little picture on the internet reflects the right proportions.) After I complained, a totally polite customer service rep named Denise offered me free spots, but did nothing to solve the problem, and now I have nothing to wear for my event in... 24 hours. Don't do it, guys. Go shopping in your friends' closets, instead.
Hallie M.'s review of Rent The Runway earned 6 Very Helpful votes
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Clothes arrived with a pungent stale, dirty smell. The clothes appeared dingy although my opinion...
I ordered a wrap dress to wear for my birthday dinner. Came in damage. Chat with cust. Serv. And...
