Hana C.

I've purchased from ark swimwear a couple of times but the most recent purchase has left a sour taste and I will not be purchasing from this company again. This company clearly has incompetent leadership and lacks efficient processes. After requesting for an exchange given the misleading size guidance on a bikini top — I was finally given the shipping label after multiple emails and two weeks of delays. I was then asked to pay for another shipping label to send back the bikini top. All of this back and forth resulted in the exchange (which hasn't even been sent yet) being sent back after my vacation date. There are many other small boutique companies that offer great customer service and sadly this isn't one of them. Avoid lots of frustration and purchase from someone else who values your custom. This brand does not.