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Hana R.

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Total Points
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1 Review by Hana

HouseKeep

  • HouseKeep

“0 star”
3/14/22

Bad communication. For 6 weeks no cleaners then they remember you. If you want to stop the service you will need to spend hours to get them to cancel.
No button to press cancel. Bad servise

  • Comments (0)
  • 5.6K Views
Helpful  (2)
Thank you
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Marketing H. – HouseKeep Rep

Thanks for leaving a review, Hana, and we're really sorry to hear about your experience with the service.

It's so disappointing to hear that you have not had a Housekeeper visit for 6 weeks now, and we'd like to offer our sincerest apologies for any inconvenience caused by this. We know how important reliability is, and please do be assured that we're working really hard to support Housekeepers in providing a reliable service.

We understand that you have opted to close your account, but we're really keen to put this right for you if we can. If you'd like to rebook in the future, we'd be keen to personally handpick a highly-rated, reliable, and consistent Housekeeper for you so we can be sure there won't be any further issues. If there's any chance we can help arrange this, please let us know and we'll get that sorted right away.

Thank you.

Hana Has Earned 2 Votes

Hana R.'s review of HouseKeep earned 2 Very Helpful votes

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